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eJapan Office
eJapan Office eJapan Office
Ad Hoc IT Support
IT Support Development and Managed Services

IT Support Services

It support services for your businesses. eJapanOffice offers a range of IT support services that can help you do just that; as well as save you time and money.
Our IT support services will help you achieve your business goals faster, better and cheaper.

Emergency Support

In today’s modern business environment keeping up to date is essential. eJapanOffice offers a range of IT support services that can help you do just that; as well as save you time and money. Our IT support services will help you achieve your business goals faster, better and cheaper. eJapanOffice offers IT support that is tailored specifically to your needs. Our support can expand your services and maximize your returns on IT investment. We integrate with your IT teams and work seamlessly to provide 24x7x365 support to your IT applications, tools and infrastructure.

Our Team
Offers expert support in areas from network planning to server configuration for small and large business networks.
Provides quality solutions, services and IT support for SME's.
Is an IT support and services company specializing in building and maintaining Information Technology infrastructures.
Why eJapanOffice IT Service?
We have accumulated deep domain knowledge in diverse IT infrastructure components including hardware, network, applications, etc.
Our IT employees working for various industries on a wide range of technologies.
We provide flexible and customized solutions to satisfy a wide range of customer needs.
We believe that end-users are more than just users, they are customers as well. This core value is reflected in the service our agents provide, and has helped our clients increase their customer satisfaction (CSAT) scores.
Continuous quality improvement.
IT Support services offered by eJapanOffice
Server Management
System Backup & Restore
Emergency Support
Network Troubleshooting
Remote Installation
Network Troubleshooting

Network troubleshooting services. ejapanOffice offers a range of IT support services that can help you do just that; as well as save you time and money. Our IT support services will help you achieve your business goals faster, better and cheaper.

eJapanOffice has extensive experience in designing, implementing, supporting and troubleshooting Networking, Server and Storage solutions.

Our team of highly trained consultants and system engineers understand the core building blocks required to deliver business critical IT services. When problems occur, businesses require that their support partner can deliver end-to-end troubleshooting services.

Our clients don’t want us to point the finger at the WAN provider or the Hardware manufacturer. Instead, through our strong team of support staff, eJapanOffice aims to undertake all troubleshooting and support in-house, and deliver end-to-end support and troubleshooting service. Network problems can also be resolved remotely. We will help you over the phone, via email, through web session, or other means to help you solve the network issues.

Services provided
Performing Network assessment to make sure that your network conforms to professional standards of security and remote access
Doing Regular Security audit to protect your network from hackers and viruses
Troubleshooting for Internet, email, and wireless network connectivity issues
Solutions design and consultancy
Complex network integration
Disaster recovery and support
Network, Storage and Security
Managed Security Services
PCI DSS Certification

eJapanoffice helps clients to achieve the PCI DSS Certification from various PCI certification authorities like Verisign, Mcafee, Trustwave and securitymetrix. Compliance with PCI DSS is mandatory for any organization that stores, transmits or processes payment card transactions, online or offline. To learn more about PCI DSS, please visit http://www.pcisecuritystandards.org/

We have very experienced PCI staff to provide comprehensive set of PCI DSS compliance services with the industry leading certification authorities. We have been providing PCI DSS services to large Ecommerce portals, CMS systems and social networking websites. We also have vast experience working with many of the acquiring banks, payment service providers, application providers, hosting providers and merchants in the EMEA region as well across the world, since the inception of the PCI security standards. With Our experience in the PCI certification services, we are helping our clients to manage their risks and achieve PCI DSS Compliance.

We have the following main services for PCI DSS Certification

PCI DSS compliant service provider for your website. eJapanOffice offers a range of IT support services that can help you do just that; as well as save you time and money. Our IT support services will help you achieve your business goals faster, better and cheaper.

PCI Pre-Compliance and Gap Analysis
Network Vulnerability Scans
Penetration Testing
Onsite Assessments
Consultancy Services
Remote Installation

Remote installation services. eJapanOffice offers a range of IT support services that can help you do just that; as well as save you time and money. Our IT support services will help you achieve your business goals faster, better and cheaper.

Remote Installation Services offered by eJapanOffice can help you overcome the hardware and software installation issues encountered by your organization precisely and efficiently. We have a team of experts who will assist you over the phone, via email, through web session, or other means to help you solve your issues.

Benefits
Fewer errors during installation
Greater Consistency
Shorter installation time
Lower support cost
Services
Remote desktop support
Server Installation
Remote Resolution
E-mail Support
System Upgrade
Installation of Hardware Devices
Installation of Service Packs and security updates for servers and applications
Server Monitoring
Secured wireless setup and configuration
Software installation or removal
Server Optimization
Server Hardening
Server Restore
Server Management

Managed server services: access the robust, secure infrastructure. eJapanOffice offers a range of IT support services that can help you do just that; as well as save you time and money. Our IT support services will help you achieve your business goals faster

Server infrastructure is the centre piece of any technology planning. In fact, business and technology heads view servers as foundations on which every business need can be served and met. More so because servers enable process integration and facilitate collaboration among internal and external stakeholders.

With Managed Server Services, you can access the robust, secure, redundant, infrastructure you need today, without a significant up-front investment. Then tap into built-in scalability that lets you add middleware or services at any time.

Best of all, by choosing eJapanOffice as your hosting provider, you are free to concentrate on what matters most: the long-term growth of your company.

Benefits

Standardizing servers and processes translates into lower costs through economies of scale. Simplifying and vitalizing server environments can:

Enable business growth.
Help your business operate more sustainably.
Improve your bottom line.
Cost
What we do for efficient Server Management?
We ensure safety of your severs by carefully setting up the security in the beginning and conduct periodic audits.
We regularly update the OS and installed software to keep your servers tuned up.
We optimize your servers for maximum productivity.
We protect the servers from spam and viruses by installing the corresponding software.
We care about the data stored on servers so we perform backup and data recovery if needed.
We thoroughly analyze the market to provide our customers with the most efficient product and technologies.
We know your server’s strength and weakness; hence we analyze their performance and conduct stress tests.
Benefits

With eJapanOffice managing your hosting you can be assured of:

24 hour monitoring of servers or ad-hoc server admin support
Remote support by Chat, Video Call, Ticket System
Remote access to the system using SSH, RDP or services like LogMeIn.com.
Support start within one hour of request
Support hours as per the clients’ convenience; UK business or non-business hours.
Ad-hoc or Regular server management
Almost all web hosting control panel support including cPanel/WHM and Plesk
Emergency support for websites that are down, hacking, virus attacks, malware inclusion etc.
Wide range of Server supports including Windows, Linux, VMWare, BSD, MySQL database and MSSQL Database servers.
Server Support Services includes – Server Optimization and Migration, Server Administration and Restore, Initial Server Configuration, Kernel Upgrade, Security patches.
Server security and vulnerability scanning services supporting MCAFee Secure, Acunetix and more...
PCI DSS Compliance services supporting SecurityMetrix, Verisign TrustSeal
System Backup and Restore

Optimize your backup environment with backup and restore services. eJapanOffice offers a range of IT support services that can help you do just that; as well as save you time and money. Our IT support services will help you achieve your business goals faster, better and cheaper.

Data is critical to your success, so the ability to quickly recover and restore lost files and data is imperative. The backup of data is useless if it cannot be restored. eJapanOffice provide Backup & Restore Services to help you optimize your backup environment improve efficiency, recovery and archiving solutions that has been designed to meet your requirements, minimize downtime with a backup and improve flexibility, manageability and scalability.

Benefits
A backup and recovery system can prevent loss of credibility and goodwill.
It will ensure that staff will continue to be paid especially if it impacts upon payroll and other key financial records.
Prevent financial loss
Eliminate the loss of important information such as customer records and financial information
Ensure adherence with legislation and compliance issues.
System Backup and Restore Process
Backup Strategy
Backup Definition and Scheduling
Backup Execution and verification
Backup Monitoring
Consistency Check
Restore
Services
It generates a real time copy of every transaction so no data is lost and the copy can be used for near-instant failover.
This service performs daily backup which is stored to a disk-based backup, with off-site and long term tape-based options.
Back up information on user’s personal computers to a centralized location it includes flexible configuration and customization options.
Back up your data from off-site locations, eliminating the need for someone to remember to back up daily.

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