Why eJapanOffice for your server support?
Outsourcing your infrastructure support provides a cost-effective way of ensuring that everything is running efficiently. Our team offers expert support in areas from network planning, server configuration, support and maintenance for small and large business networks.
We have accumulated a vast amount of knowledge of infrastructure components, hardware and applications and can work alongside you as a Partner to keep your systems healthy. We have 24/7 support lines and very good response times no matter the time of day.
We have extensive experience in supporting and troubleshooting Networking, Server and Storage solutions.
Our team of highly skilled and experienced system engineers possesses a deep understanding of the essential building blocks required to deliver reliable, business-critical services. With expertise in troubleshooting and problem resolution, we are equipped to handle all technical challenges in-house, ensuring swift and efficient support without external dependencies.
Whether your network encounters an issue or your systems require fine-tuning, we provide end-to-end assistance tailored to your unique business needs. Many problems can be resolved remotely through our advanced diagnostic tools, minimizing downtime and disruptions. Our support channels are designed to maximize accessibility and convenience—you can reach us via live chat, email, interactive web sessions, or any other means necessary to ensure timely resolution of issues.
Your business continuity is our priority, and we are committed to providing seamless and dependable technical support whenever you need it.
Unexpected IT problems can have a shocking effect on your business.
We understand that unexpected technical issues can severely impact your business operations, which is why we provide dedicated emergency support services to swiftly restore functionality and minimize disruption. Our expert team is prepared to respond promptly to critical system failures, ensuring your business can continue running with minimal downtime.
We provide emergency support services to help get your systems operational again as quickly as possible and with the minimum disruption to your business. Some of the common emergency support issues that we are used to dealing with and helping to negate include: Network and server failure Security breaches Natural disasters
Our emergency support services are designed to provide you with peace of mind, knowing that expert assistance is available whenever a crisis arises. No matter the challenge, our team is committed to delivering prompt and effective solutions to keep your business running smoothly.
Data is one of the most critical parts to the running of your business
A data backup is only as valuable as its ability to be successfully restored when needed. Without a reliable recovery process in place, backups are ineffective, leaving critical files and information vulnerable to loss. Ensuring a swift and efficient restoration process is essential to maintaining business continuity and safeguarding against potential disruptions.
Our team specializes in optimizing backup environments to enhance efficiency and improve data recovery and archiving solutions. We design tailored strategies that align with your specific requirements, ensuring a seamless restoration process whenever the need arises. Our solutions are built to minimize downtime, providing greater flexibility, manageability, and scalability to support your evolving business needs.
Whether you need a streamlined backup system, advanced recovery capabilities, or robust archiving strategies, we are committed to delivering solutions that keep your data secure and accessible at all times.
This is an essential requirement for any business that stores, transmits or processes payment card transactions.
We assist clients in successfully obtaining PCI DSS Certification, ensuring compliance with rigorous security standards set forth by leading PCI certification authorities such as Verisign, McAfee, Trustwave, and Security Metrics. Our comprehensive suite of services is designed to help businesses strengthen their security posture and meet certification requirements effectively.
We offer PCI Pre-Compliance and Gap Analysis to identify areas for improvement, conduct thorough Network Vulnerability Scans to detect potential risks, perform Penetration Testing to assess system defenses, facilitate Onsite Assessments for hands-on security evaluation, and provide expert Consultancy Services to guide organizations through the certification process with confidence.